Terms and Conditions


This Agreement is between Rahisipay Limited and our merchants. By using our services you agreed to accept all terms and conditions. You must not use our Payment services and if you disagree with any of these Terms and Conditions.

Intellectual Property

Other than the content you own, Rahisipay Limited own all the intellectual property rights and materials contained in this Website.

Change of Information

All change of information such as email, bank account details, Name change must be submitted officially through this email address merchants@rahisipay.com and by the merchants registered email address.

Closing your account

You can close an account by sending an official request to email address merchants@rahisipay.com . By closing your account you have terminated your agreement with Rahisipay.

Fraudulent Transactions

We shall not be held liable for any fraudulent transactions. Any transaction flagged as fraud by our system shall be reversed back to the cardholder. An email will be sent to you by our support department to this effect.


Chargeback occurs when a cardholder request for reversal of a transaction made to you. You shall be liable for any chargeback and the funds shall be deducted from your account accordingly. In case the product or service were delivered and there is proof, then there shall be no reversal of funds.

Entire Agreement

The Terms constitute the entire agreement between Rahisipay Limited and you in relation to your use of our service, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

The Terms will be governed by and interpreted in accordance with the laws of the Republic of Kenya, and you submit to the non-exclusive jurisdiction of the state and courts in Kenya for the resolution of any disputes.

Termination of Account

Rahisipay will suspend your Account or terminate this Agreement,

  1. If we notice fraudulent transactions on your account
  2. If we are required by Law to do so
  3. If you do not comply with provisions of this Agreement

No warranties

Our service is provided “as is,” with all faults, and Rahisipay Limited express no representations or warranties, of any kind related to our service.

Limitation of liability

In no event shall Rahisipay Limited, nor any of its directors and employees, shall be held liable for anything arising out of or in any way connected with your use of our service whether such liability is under contract. Rahisipay Limited, including its directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of our service.


You hereby indemnify to the fullest extent Rahisipay Limited from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Information Security

We adhere to the highest security standard. We are PCI DSS Level 1 which is the highest security standard by the PCI council responsible for the regulation of Card payment security in the world. The information provided by you and your users are safe on our platform.

Variation of Terms

Rahisipay Limited is permitted to revise these Terms at any time , and by using our service you are expected to review these Terms on a regular basis.


Rahisipay Limited is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.